Job Description

Position Summary...

What you'll do...

About the Team :

We are called Associate Productivity and Experience (APEX) team. Our mission is to digitally enable the enterprise and transform associate's end to end journey via technology and process driven products and services.

What you'll do:

  • Work as a part of IT service desk with good ITIL Framework knowledge and Terminologies
  • Troubleshooting Windows, Mac operating systems & VDI environments
  • Demonstrating problem solving capabilities
  • Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
  • Troubleshoot networking concepts like DHCP, DNS, TCP/IP, VPN and technologies.
  • Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
  • Provide standard applications support for applications including but not limited...

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