Job Description

Amentum is seeking a System Administrator 2 to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.

Essential Responsibilities:

  • Senior Tier level ticket support for one of the PKI Tool

  • Providing troubleshooting support for end users having issues with various PKI tools

  • Testing new PKI tool releases

  • Testing new compliance guidance per the functionality of the PKI tools

  • Basic understanding of Window desktop tools and Linux command line functions

  • Reviewing and updating documentation and SOPs

  • Understanding of using a ticketing system and navigating confluence pages

    • Minimum Requirements (Knowledge, Skills, and Abilities):

  •  Needs a good understand of Windows and Linux as an end user

    • Clearance Requ...

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