Systems Admin

Key Responsibilities:

• Primary CRM Contact: Act as the key liaison between users and the Group CRM Team for all Microsoft Dynamics 365 CRM-related matters.
• User Support & Troubleshooting: Provide day-to-day functional support and resolve CRM-related issues promptly.
• Data Insights & Reporting: Prepare interactive dashboards and extract data insights using CRM and reporting tools to drive business growth.
• Training & Onboarding: Create user-friendly training materials and deliver onboarding sessions to new users to promote CRM adoption.
• Utilization & Adoption Management: Monitor CRM usage, identify adoption gaps, and implement strategies to help teams meet their Sales KPIs.
• Data Governance: Develop and implement data governance policies; regularly audit CRM data to ensure accuracy, completeness, and cleanliness.
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