System Technical Support

MODERNLMS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. As a key player in the Moodle Support team, you will be responsible for ensuring smooth day-to-day operations and providing exceptional support to our valued customers.

Responsibilities:

Daily Operations Support: Monitor and maintain the functionality of the LMS platform, troubleshoot technical issues, and ensure seamless operations.

Customer Query Resolution: Respond promptly and effectively to customer queries related to LMS usage, technical issues, and general inquiries.

Training Ability: Can train customers on product knowledge

Detailed Documentation: Maintain comprehensive and accurate documentation of support interactions, technical solutions, and common issues.

Excellent Follow-Up Skills: Demonstrate exceptional follow-up skills to ensure customer issues are resolved in a timely and satisfactory manner.

Requirement...