System Support Specialist

Job Responsibilities :

We are seeking a highly skilled and customer-focused System Support Specialist to ensure the stability, reliability, and seamless performance of our business-critical systems. This role involves proactive monitoring, in-depth technical troubleshooting, and comprehensive integration support.

As a System Support Specialist, you will manage complex merchant issues, deliver day-to-day (BAU) support, and maintain smooth connectivity across integrated platforms. You will also act as a vital link between technical teams and non-technical stakeholders, driving effective collaboration and clear communication.

Key Responsibilities

Document support activities, incident resolutions, and system changes.

Generate reports on system performance, incident trends, and support metrics.

Ensure compliance with operational procedures and service level agreements (SLAs).

Act as a bridge between technical teams ...