Job Description
Company Profile
Duties and Responsibilities:
- Provides support to applications implemented at client sites. Debug and Fix existing software programs, develop new software program and implement customization features at client sites.
- Keep the applications up and running whenever incident raised by clients within SLAs defined.
- Respond to emergency callout, provide first level diagnosis of problems and escalate as and when necessary.
- Monitor incident tickets raised in Cardzone support portal and work closely on open tickets until the issues are resolved.
- To support multiple clients at a time.
- Work independently, take responsibilities on incidents support.
- Learn and apply Domain Knowledge (Payments, POS, ATM, Financial Switching) into software code deliverables.
- Communicate with different parties from different background (e.g.: business user, IT staff, third-party vendors) when handling the incidents.
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