System Support Analyst

Job Description

The call center nurse will serve as the virtual study coordinator for PIs (Principal Investigators) and patients participating in pregnancy registries and other observational trials. The call center nurse will be the primary contact for patients and HCPs participating in a registry. As a call center nurse, they will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals. Some of the duties include (but are not limited to): • Providing information and follow up to incoming calls and emails per project direction
 • Administering informed consent verbally or online
• Following up with patients and or HCPs per protocol
• Collecting and entering data in the study electronic data capture system (EDC) per protocol
• Recognizing and escalating any AE/SAE according to protocol
• Resolving any data queries
• Maintaining investigator site file as necessary Qualifications:
• Qual...