System Support Analyst

About the role
In this role you will lead the ongoing improvement of the City Services asset maintenance and management system, supporting road infrastructure, parks and open space operations. You'll analyse business processes, coordinate user testing, develop performance reporting, and deliver system improvements that enhance operational efficiency and service delivery.

Work type: Fixed Term Full-time
Classification: Band 6 $98,633 pa plus super (pro rata)

Key responsibilities include:

• Work closely with stakeholders, technicians and managerial staff to provide data and performance information to enable efficient and effective service delivery.
• Evaluate business processes, anticipate requirements, identify areas for improvement, develop and implement system solutions and business improvements.
• Ensure service levels for each service delivery type are incorporated into the system ...