System Reliability Engineer

Job Title: Site Reliability Engineer (Technical Support)

About Us:

ThoughtSpot is an AI-powered analytics platform that enables users to explore and analyze data through natural language queries, making insights accessible to all. Our mission is to deliver reliable, high-performing applications that empower our customers. We are seeking a Site Reliability Engineer who excels at providing technical support for our end users , incident management and resolution, and cloud operations within a customer-centric environment.

Role Overview:

We are seeking a Site Reliability Engineer (SRE) with a strong focus on customer-facing technical support. In this role, you will be the primary point of contact for our enterprise SaaS customers, addressing and resolving technical issues to ensure optimal system performance and user satisfaction. Your responsibilities will encompass managing incoming support tickets, prov...