System Engineer

Job Title: Technical Support Specialist II Location: Allen, TX 75002 (On-site) Duration: 5 Months (Temp to Hire) Pay rang : $25hr-$27hr Job Overview We are seeking a Technical Support Specialist II to provide frontline technical support for mission-critical video, software, and analytics solutions used by public safety and law enforcement agencies. This role serves as the first point of contact for customers and plays a key role in delivering reliable, high-quality technical assistance. Key Responsibilities Handle 30–40 inbound and outbound support calls daily Own and manage support tickets from assignment through resolution Troubleshoot hardware, software, and network-related issues Accurately document incidents, root causes, solutions, and workarounds Communicate ticket status, outages, and escalations clearly to customers Collaborate closely with Tier II Support and internal technical teams Contribute to the Knowledge Base and assist Sales teams as needed Participate in after-hours ...