Job Description

  • Assist all employees with any computer or IT related issues.
  • Create, add and modify user accounts and services across our various cloud platforms.
  • Assist users over the phone, in-person, and remotely.
  • Administration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware
  • Office365 support setting up devices and email clients, tablets, mobile phones, and computers
  • Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
  • Manage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practices.
  • Identify, troubleshoot, resolve, and document end-user system issues requests
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