Job Description
The System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).
Key Responsibilities:
- System Monitoring / Production support: Continuously monitor the performance and capacity of Server, ensuring the integrity and timeliness of data processing.
- Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incid...
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