Job Description

Job Description

  • Senior Level 2 or Level 3 role with a well-established MSP
  • Exceptional customer satisfaction rated business
  • Be the senior engineers (Level 3) in the team and get a career path to Level 3

    • Our client an established Managed Service Provider business with really high customer satisfaction rating. Our client caters to small and medium enterprises mainly in Melbourne.

    About the role

    We are looking for ambitious and client satisfaction oriented senior Level 2 Engineer who is willing to learn and step into Level 3 in the future. We are looking for someone who can take ownership of customer satisfaction and their career path.

    Role and Responsibilities:

    The role will require you to:

  • Work with a ticket based system, managing your own tasks and incidents (Autotask / ConnectWise); 
  • Communicate with clients on all ticket...

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