System Engineer

What are we looking for?

Purpose of this role is to provide front line response, support and troubleshooting for clients requesting support through our IT Service Desk. Support provided will be via email, live chat, telephone and remote device control. Alongside incident response there will be requirement to perform service requests including moves, adds and changes for users and associated end user compute services.

Skills Required:

• 3+ years of experience in an IT support role, with experience working with Microsoft 365 and managed services.
• Knowledge of Microsoft 365 administration, including Exchange Online, Teams, OneDrive.
• Proficiency in Windows Desktop OS, local networking and Wi-Fi and common End User Devices.
• Demonstrated ability to troubleshoot complex technical issues and implement effective solutions.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-te...