Job Description

Level 2 - MSOPS Systems Engineer

Responsibilities

  • Administer and optimize MSP operational platforms and integrations (RMM, PSA, documentation, BCDR, CSP).

  • Serve as primary RMM owner, including scripting, automation, monitoring policies, and patching.

  • Develop and deploy automation workflows to improve operational efficiency.

  • Manage Microsoft 365 licensing, provisioning, and identity sync.

  • Troubleshoot advanced system issues, API failures, and automation errors.

  • Maintain documentation, standards, and configuration histories.

  • Coordinate with vendors and leadership on escalations and platform improvements.

  • Conduct root-cause analysis and implement long-term fixes.

  • Lead testing and rollout of new scripts, automation, and platform features.

  • Provide L2 escalation support and mentor L1 engineers.

  • Ensure full PSA docum...

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