Job Description
About the role
This role will provide configuration and troubleshooting of Cloud/Virtualised Infrastructure, software and Operating Systems for clients to meet their technical requirements. This position will be working in-depth administration and troubleshooting of OS, apps, databases, backups, automation and resolving technical issues from customers in accordance with SLAs on a day-to-day basis.
The role will ensure our services are closely tailored to client needs, whilst also ensuring quality standards and acting as a point of technical and client escalation.
What you'll be doing
Providing service excellence to internal and/or external clients.
Identifying problems and the solutions to resolve them.
Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Analysing ...
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