Job Description
Skills:
- Good understanding of IT knowledge
- IT Infra servers win & unix
- Excellent communication skills
- Note: We need good stability candidates with excellent communication and only female candidates.
Detailed :
Ability to monitor the infrastructure alerts and take action to resolve the events
- Escalate to business as needed
- Perform Health checks to ensure the start & end of business hours
- To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
- Ability to work in shifts 24 x 7
- Sound knowledge & hands on experience on WIN & Unix L1 skill
- Ability to communicate to users over telephone e-mail communication in English
- Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage
- Ability to multitask on different process & schedulers like Ctrl-m , Autosys
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