Job Description
REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price. We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity. In the process, we also help companies save costs and plan for their IT expenses. We proudly offer exceptional customer service that goes beyond mere delivery of IT support.
Our engineers go the extra mile to enable you to reach your business goals with ease.
**Job Summary**
**Duties and Responsibilities**
Manage incident/ request assigned to the Tier 2 support team.
Determine the most effective manner to resolve the clients technical issues. Engage in research and in-depth troubleshooting to resolve technical issues.
Document customers and problem information in the ticketing system. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
Create and update...
Our engineers go the extra mile to enable you to reach your business goals with ease.
**Job Summary**
**Duties and Responsibilities**
Manage incident/ request assigned to the Tier 2 support team.
Determine the most effective manner to resolve the clients technical issues. Engage in research and in-depth troubleshooting to resolve technical issues.
Document customers and problem information in the ticketing system. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
Create and update...
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