Job Description
Primary Purpose of Position:
§ Provide customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services.
Essential Functions:
§ Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
§ Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.
§ Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability.
§ Escalate and track issues which exceed the scope of the frontline support capability.
§ Ensure all internal SaaS Operations tracking systems and documentation are accurate...
Ready to Apply?
Take the next step in your AI career. Submit your application to State Street today.
Submit Application