Job Description
- Provide first and second-level support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
- Diagnose, troubleshoot, and resolve hardware and software issues.
- Manage and resolve user problems related to operating systems (Windows, MacOS, Linux) and business applications.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Set up new workstations, deploy software, and ensure network connectivity.
- Support user onboarding processes by setting up new employee workstations, configuring user profiles, and ensuring access to the necessary systems.
- Perform regular maintenance and updates of operating systems and applications.
- Ensure the timely application of security patches and antivirus updates.
- Conduct hardware upgrades, installations, and replacements as needed.
- Monitor system performance and ensure optimal operation of IT equipment.
- Assist wit...
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