Job Description

System Administrator (Linux/Windows)

The System Administrator will provide Linux and Windows server and network support. Additional tasks will include maintaining systems, troubleshooting customer-related issues and assigned project work.


Requirements

  • Monitoring managed customer equipment

  • Take lead on Project work

  • Managing & monitoring the ticketing system queue

  • Providing remote troubleshooting and onsite troubleshooting as required

  • Performing administrative tasks and troubleshooting for managed desktop clients

  • Reviewing and analyzing logs such as security and maintenance log files

  • Escalating to next level technical/vendor support as needed

  • Proactively contacting customers when critical events require

  • Strong communication skills – written and verbal

  • Excellent customer service skills in person, over the phone and via email

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