Job Description
As a System Administrator - IT Service Management, you will:
- Oversee and manage the end-to-end IT service lifecycle, ensuring services meet business requirements.
- Manage incidents, changes, requests, problems, and knowledge to ensure smooth service delivery.
- Act as a technical escalation point and coordinate issue resolution with technical teams and vendors.
- Collaborate with process owners, service owners, and business analysts to optimize workflows.
- Define, maintain, and monitor services and performance metrics to align with strategic goals.
- Communicate effectively with stakeholders and teams to drive service improvemen...
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