Job Description

Job Description

Responsibilities 

  • Provide an amazing customer support experience.

  • Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).

  • Handle customer requests with Jira, Slack, and email.

  • Receive and respond to incoming IT support requests via Jira, email and Slack.

  • Interface and coordinate with other departments and take part in cross-functional projects.

  • Document and maintain system administration procedures and policies.

    • Shift & Schedule Requirements:

  • Working Hours: Required to work a weekday mid-shift from 3:00 PM to 12:00 AM (midnight).
  • Holiday Coverage: Required to work on public holidays if they fall on a weekday; replacement leave will be provided for working on a public holiday.

    • Qualifications<...

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