Job Description
Responsible foreffective delivery of technical support and installations. This will include break-fixtasks,
includes hardware,network, cabling and rack deployments, site planning,problem escalation and managing
installationsin an Oracle Cloud Infrastructure (OCI) datacenter.
Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
technician activities in accordance with internal polices and service level agreements.
Provide24x7site coverage forOracle OCI datacentersites and be part of Shift ROTA's to cover 24x7
Work involves some problem solving with assistance and guidance. Understands and
applies company policies and procedures.
Supports day to day hardwaremaintenance and readily implementsrepairs for known
failure modes inservers and network equipment.
Basic knowledge on operating system, hardware and network fundamentals, concepts,
repair & ...
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