Job Description
Primary Responsibilities
- Installing, configuring, and troubleshooting of all Windows and mac OS.
- Securing the network by installing & troubleshooting Antivirus related issues & regularly updating the Antivirus
- Configuring and Troubleshooting Local & Network Printers.
- Resolving hardware related issues in printers and other peripherals.
- Providing the admin rights, Remote desktop access, file and folder access to the users as per the request.
- Trouble shooting all end-to-end technical problems through the remote tools.
- Monitoring the compliance status of all the desktops/servers in terms of patch/DAT's status.
- Troubleshooting issues on Office365 and escalate to proper team
- Identifying and solving issues on Microsoft products (EXCEL, POWEPOINT, WORD, TEAMS)
- Troubleshooting issues on Citrix connections, Client VP...
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