Job Description

Purpose of Position

:Efficiently operates communications systems within department guidelines.

Description

:
  • Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
  • Handles emergency calls in a timely and effective manner in a fast-paced environment.
  • Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
  • Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
  • Revises on-call schedules for Clinical and Ancillary Departments.
  • Updates communications database.
  • Maintains STAT log, pager log and key log.
  • Issues and receives communication dev...

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