Sustained Operations Engineer

Required Skills & Experience

- 7+ years of experience providing L2 operations/production support

- Experience supporting apps with the following tech stack: Spring boot, Microservices, Java

- Experience supporting databases (SQL)

- Experience with ITIL framework and ITSM processes (incident, change, problem management)

- Experience with Service Now

- Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively

Nice to Have Skills & Experience

- Experience with Grafana monitoring tool

- Experience with CouchBase DB

Job Description

Insight Global is looking for a L2 Sustain Operations Support Engineer to join a client in Mexico City. As a Sustain Operations Engineer, you act as a vital link between frontline support (L1) and advanced tec...