Supv Managed Services

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Supervisor is responsible for managing the day‑to‑day operations of the shift while leveraging, improving and implementing ITIL best practices. Duties will include ensuring all role‑specific responsibilities are properly staffed during each shift, ensuring all incidents, tickets, calls and alerts are addressed while maintaining high levels of customer satisfaction and Service Level Agreements. The Supervisor will also act as a single point of contact during any critical incident and handle...