Job Description
12-Month Fixed-Term Contract
Based: NW London/Hybrid working
Are you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we'd love to hear from you.
We're looking for a Supporter Services Team Leader (Engagement & Contact) to join our client's fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation's commitment to outstanding service while driving continuous improvement across supporter engagement.
About the role
As Team Leader, you'll oversee the day-to-day delivery of supporter contact services, ensuring enquiries, complaints and supporter requests are managed efficiently, professionally and with empathy. You'll lead and develop a small team, manage relationships with ke...
Based: NW London/Hybrid working
Are you an experienced customer service leader with a passion for delivering exceptional supporter experiences? Do you enjoy improving processes, leading high-performing teams and solving complex challenges? If so, we'd love to hear from you.
We're looking for a Supporter Services Team Leader (Engagement & Contact) to join our client's fundraising team on a 12-month fixed-term contract. This is an exciting opportunity to lead a dedicated supporter contact team, ensuring every interaction reflects the organisation's commitment to outstanding service while driving continuous improvement across supporter engagement.
About the role
As Team Leader, you'll oversee the day-to-day delivery of supporter contact services, ensuring enquiries, complaints and supporter requests are managed efficiently, professionally and with empathy. You'll lead and develop a small team, manage relationships with ke...
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