Support Technician Marketplace / Central Support (Barcelona)

Job Description

As a Central Support Agent, you will help Veepee’s marketplace channel scale to its full potential by centralizing and managing daily technical support for brands and retailers.

Responsibilities

• Provide fast and useful support to marketplace teams and connected sellers via FreshDesk, managing and categorizing tickets and ensuring timely responses.
• Communicate issues and bugs to marketplace teams.
• Co‑ordinate with product owners, product teams and external partners to identify, escalated risks, issues and challenges, and assist in tool improvements.
• Create and manage reports and analysis.

Qualified Profile

• Minimum 2 years of technical support experience.
• Knowledge of marketplace/API specific tools, proficiency in MS Office (Excel/OpenOffice) and web tools.
• Database comprehension and IT skills.
• Detailed knowledge of marketplace flows.
• Good command...