Support Technician

Overview

We are looking for a reliable and customer-focused Support Technician to join our team. In this role, you will provide technical support to internal and external customers, primarily through phone-based assistance. You will help troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base.

Responsibilities

Key Responsibilities

• Provide excellent customer service to internal and external clients.

• Handle incoming support calls and respond according to SLA standards.

• Troubleshoot software, system, and user-related issues.

• Guide customers through technical solutions and best practices.

• Support service technicians and collaborate with team members.

• Document common issues and solutions for knowledge sharing.

• Assist with system setup, installation, and user training...