Support Technician - Legal Tech Tools

About the job Support Technician - Legal Tech Tools

Support Technician – Legal Tech Tools

£Excellent Salary – FTC – South West, UK

James Carrera of Digital Data Foundation is sourcing technical & functional support technician to support the introduction of innovative solutions and process improvements to clients, in particular HighQ.

Responsibilities

First point of contact for online services related issues and queries, recording them within the call management system, providing status and escalation.

• Maximise and own HighQ updates and present what is coming and what benefit it could be to us at our HighQ Governance Meetings.
• Managing the lifecycle and reporting of client portals.
• Assist in the research and development of new legal focused technologies.
• Create & maintain client facing portals using the Firms collaborative platform.
• Evolve and improve the...