Support Technician

Visit for application

Closing Date:

Job description

We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions. The Required Tasks and Candidate Requirements are including, but not limited to.

Required Tasks:

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

First-time-fix rate and recall rate under the stipulated requirements

Maintain customer relationship

Be pro-active on the calls allocated

Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service...