Support Technician II

Quardev is seeking

a Support Technician II for an on-site contract-to-hire role for our retail client based in Issaquah, WA. As a Support Technician II, you will provide tier I and II technical support for the entire organization from the warehouse to the corporate office. As a Support Technician II, you will work directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other employees. In this role, you will be at the forefront of ensuring that employees receive top-notch technical assistance. If you're passionate about technology, have a knack for problem-solving, and enjoy working collaboratively with IT experts, then we want you to join our team.Responsibilities: Provide exceptional customer service while answering incoming calls/emails for IT-related support. Manage and track tickets in team and personal queue. Document each support ticket's issue descriptions, troubleshooting steps, and resolution details. Perform ...