Support Technician

We are seeking a 
Support Technician

to join Upstart AEC in a full-time, fully remote role. This position supports an AI-driven trade simulation and execution platform, ensuring smooth day-to-day operations for both internal teams and external users. 

The Support Technician will serve as the first point of contact for technical and operational issues, providing Tier 1–2 support across the web-based platform. This role combines technical troubleshooting, user onboarding, system monitoring, payment support, and compliance awareness. The ideal candidate is detail-oriented, technically capable, and comfortable working in a SaaS environment where data accuracy and regulatory standards matter. 

Key Responsibilities

Technical Support & Platform Operations

• Provide Tier 1–2 support for a web-based SaaS platform and internal systems
• Troubleshoot issues related to platform access, data ingestion, workflows, and performance
• Monitor sy...