Job Description
**Description**
Leidos is seeking a **Support Technician** to provide Level 1 customer support for the CDC Division of HIV Prevention (DHP) data management and analytics environment. This role supports the DHP Help Desk by receiving, triaging, documenting, resolving, and escalating user requests related to data management systems, analytics platforms, and associated applications. Working closely with the Support Coordinator, Operations Lead, and technical teams, the Support Technician helps ensure timely response to customer requests while maintaining high levels of customer service and operational continuity.
**Primary Responsibilities:**
+ Receive, log, categorize, prioritize, and track customer support requests using approved ticket management systems.
+ Resolve Level 1 user issues and service requests in accordance with established procedures and service level expectations.
+ Escalate complex technical issues to appropriate technical teams and mon...
Leidos is seeking a **Support Technician** to provide Level 1 customer support for the CDC Division of HIV Prevention (DHP) data management and analytics environment. This role supports the DHP Help Desk by receiving, triaging, documenting, resolving, and escalating user requests related to data management systems, analytics platforms, and associated applications. Working closely with the Support Coordinator, Operations Lead, and technical teams, the Support Technician helps ensure timely response to customer requests while maintaining high levels of customer service and operational continuity.
**Primary Responsibilities:**
+ Receive, log, categorize, prioritize, and track customer support requests using approved ticket management systems.
+ Resolve Level 1 user issues and service requests in accordance with established procedures and service level expectations.
+ Escalate complex technical issues to appropriate technical teams and mon...
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