Job Description

The Basics:

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.

As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

  • Assisting customers by: Triaging inbound support casesSolving customer support casesWorking with other Support Engineers to assist with their assigned casesAnswering customer questions in the Tanium community site
  • Improve customer experience by: Documenting best practicesTracking activity, documenting root cause, and reportingServing ...

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