Job Description

With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country

What you'll be doing

  • Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
  • Responsible for leading by example and showing what customer-obsessed means: At Wolt, our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.
  • Responsible for your teams KPIs and productivity
  • Provide performance feedback and shoot for excellence
  • Manage the opera...

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