Job Description
At Urchin Systems we are looking for a new member for our customer support team in LATAM. If you have 1 or more years of experience in technical support with clients, advanced English level and good communication skills, this is an excellent opportunity for you!
Responsibilities
- Respond to questions regarding the use of company software products.
- Log, categorize, and track incidents reported by end-users in the support ticketing system.
- Validate end-user bug reports and escalate issues to the IT team when necessary.
- Provide assistance to clients with the help of various internal tools.
- Ensure the clients use the products correctly.
- Suggest software enhancements based on end-user feedback.
- Assist with data entry and data correction when requested.
Requirements
- Ability to interact with other IT professionals and end-users successfully.
- High attention to detail.
Ready to Apply?
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