Job Description

The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business critical restaurant operations. The ideal candidate brings strong technical aptitude, structured problem-solving skills, and the ability to communicate clearly with both technical and non-technical stakeholders.

How you'll add value:

  • Provide technical support for Restaurant365 platform
  • Manage customer communications through tickets, live chat, and outbound phone support
  • Gather detailed technical and business information from customers to troubleshoot reported issues
  • Diagnose configuration, workflow, and data-related issues and deliver accurate solutions
  • Educate customers on Restaurant365 system functionality and best practices
  • Route non...

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