Support Specialist

About the role

We're looking for an experienced, proactive individual to join our team as our very first
Support Specialist
. In this role, you'll handle inbound support inquiries from Techspert's customers and experts and manage monthly payment runs to our expert network.

This is a
new role in a dynamic, fast-moving company
, where you'll have the opportunity to
build and shape processes from the ground up
. You'll
collaborate with international teams
, gain
global exposure
, and as the business grows, you'll have the opportunity to
specialise or take on new challenges
.

Your responsibilities will include (but aren't limited to):

Expert Verification and Payments

• Oversee the preparation, review, and execution of timely and accurate payments to our network of experts, in collaboration with the Finance team.
• Proactively address payment-related issues, ensuring experts are satisfied with our process. <...