Support Specialist

- Provide Level 1 and Level 2 support for Eagle STAR/PACE application and their modules, maintaining high availability and performance standard.

- Support and troubleshoot IT systems, network infrastructure, and data management environments.

- Rapidly identify, triage, and resolve issues related to Reference Data and Eagle investment systems, escalating complex problems appropriately.

- Monitor system performance metrics and proactively address potential issues to ensure system uptime.

- Respond effectively to incidents, maintaining detailed documentation of issues, troubleshooting steps, and resolutions.

- Perform routine maintenance, daily operations, and handle high-priority support tasks.

- Collaborate with cross-functional teams to identify process improvements and support workflow enhancements.

- Stay current with new support tools, technologies, and industry best practices.

- Communicate technical information clearly to both tec...