Job Description

Platform Support Specialists

Platform Support Specialists are responsible for providing 24/7/365 pro‑active technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally.

Proactive Services: Work with proactive platform monitoring technology to identify and address incidents.

Lead by example and assist with mentoring/training new staff.

Responding to and resolving incidents logged for Cloud, SaaS, and Managed Services.

Working collaboratively with Vista teams globally to resolve incidents.

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