Support Specialist L3

Role: Support Specialist L3

Location: India

About the Operations Team

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization's IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area

Duties Description:

Provide expert service support as L3 specialist for the service.

Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.

Problem corrective action plan proposals

Deploying bug-fixes in m...