Support Specialist L2

Role: Support Specialist L2

Location: India

About the Operations Team:

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization's IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.

Duties Description:

• Provide day-to-day E2E L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes
• Identify, handle, analyze, and resolve issues and requests raised by stakeholders and clients
• Tasks may include performing systems configurations, troubleshooting systems errors, monitoring, automation, and testing systems performance
• Participate in documentation, internal knowledge sharing, collaboration activities, and service improvement in...