Job Description

Location: Monterrey, MX Office (Onsite)

The Support Specialist II is a mid-level technical support professional responsible for resolving complex customer and internal issues, owning escalations, and improving support processes. This role requires strong troubleshooting skills, solid product/technology knowledge, and excellent customer communication. The Support Specialist II mentors junior team members, drives root-cause analysis, and helps maintain knowledge resources to increase first-contact resolution and customer satisfaction.

Key Responsibilities:

  • Executive Support: Provide dedicated support to Senior Leadership and C-Level executives as needed.
  • Security and Asset Management: Assist in securing COMPANY intellectual property and products from theft or damage. Maintain the accuracy of the ITG asset management system to ensure all computing assets are accounted for and maintained.
  • Technical Administration:Admi...

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