Job Description
Support Specialist – Como
Como is a pioneer of data‑driven customer engagement & loyalty solutions for F&B and retail businesses. We provide a SaaS platform that combines CRM, loyalty engines, marketing automation, and a mobile app. We are looking for an organized, analytical, and empathetic Support Specialist to assist our clients with technical problems and ensure a great customer experience.
Responsibilities
- Provide prompt and effective support to customers.
- Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
- Maintain a deep understanding of the SaaS platform, including features, functionalities, and updates.
- Guide and train customers on how to use the product effectively.
- Gather and report customer feedback to help improve the product and support processes.
- Escalate complex or unresolved issues to higher‑level support or development teams as necessary.
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