Job Description
Support Specialist - Developer components (m/f/d) Responsibilities
- Providing 1st and 2nd level support for our international customers
- Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs)
- Proactively contributes to finding solutions in close collaboration with 3rd level support as needed
- Preparing support documentation, e.g., FAQs, Knowledge Base articles
- Proactive contributions to improving our support processes
- Keeping expertise up to date by continuous familiarisation with new product versions, e.g., by participation in product testing and review meetings
- Processing user feedback for product development and Product Management to improve customer satisfaction
- Ongoing close cooperation with the development and Product Management teams
- Supporting the development team in writing tutorials and code samples
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