Support & Solutions Engineering Lead

Role Summary
We are seeking a Support & Solutions Engineer (IC-Lead) to serve as the senior technical authority across post-sales support, selective pre-sales engagement, and proactive customer health initiatives for our sensitive data discovery and DSPM platform customers. This is a hands-on, player-coach role combining deep technical execution with leadership by influence across Support, Sales, Product, and Engineering.

This role is critical to delivering a consistently strong customer experience while supporting complex sales motions and long-term customer trust.

What You'll Do

• Oversee the highest-level technical escalations for enterprise customers, including security-sensitive and high-severity issues
• Perform deep troubleshooting across cloud environments (AWS, Azure, GCP), data platforms, and SaaS integrations
• Support pre-sales engagements, including running POCs and delivering technical demos for complex or high-value opportuniti...