Support Software Test Engineer#

**Description**:
This position is ideal for someone with strong QA fundamentals, experience in both manual and automation testing, and a passion for improving customer and support team experiences.
**The Role**
- Investigate incidents reported by customers, internal teams or monitoring systems to identify root causes and perform in-depth analysis using logs, error messages, and monitoring tools.
- Collaborate with development, product, and support teams to reproduce issues, validate fixes, and ensure smooth incident resolution
- Identify recurring issue patterns and proactively recommend preventative solutions to reduce future incidents.
- Document incident details, root cause analysis, and resolutions clearly and thoroughly, and contribute to post-incident reviews for continuous improvement.
- Build and maintain automation scripts using frameworks such as Selenium with C# (or equivalent), and ensure ongoing maintenance and optimization of test suites.
- Perform...